Please note that since most of our products are handcrafted by artisans, each piece might be subtle variations in size, weight, or colour. Due to the nature of handmade products, all orders are final sales and non-returnable. We appreciate your understanding.
Please read the instructions of each product carefully before using it.
You can always contact us for any questions at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
In case of damages, please contact us within 24 hours after the item arrives via email@example.com
We will require photos or videos of the damaged items with details to help our team to assessed and process it. If products are misused we will not accept responsibility for any damage caused, please read the instructions of each product carefully.
The exchange only applies if receive the wrong item, and we would cover your shipping cost. We appreciate you sending it back with original packaging, and in new condition with the original tags and/or stickers still attached. Please help us package exchange item well so that they are not damaged during the journey.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*Unfortunately, we cannot accept returns on sale items or gift cards.